Customer-focused service

Retail Electricity Sales

As DEPSAŞ Enerji, we continue our activities with retail electricity sales service to over 2.2 million subscribers with 69 service locations in Şanlıurfa, Diyarbakır, Mardin, Batman, Siirt and Şırnak provinces as an assigned supply company. We also sell electricity wholesale and retail to other consumers throughout the country with our assigned supply company license, subject to the regulations of the Ministry of Energy and Natural Resources of the Republic of Türkiye and the Energy Markets Regulatory Authority.

Retail Electricity Sales

We Prioritize Our Customers' Satisfaction

Our goal is to maintain the highest level of customer satisfaction through technology-focused sustainable investments, always prioritizing the health and safety of our customers and employees.

Driven by a commitment to meet the expectations of all our stakeholders and to fully fulfill our responsibilities, DEPSAŞ Enerji operates as the second-largest exemplary electricity retail sales company in Turkey.

To better understand customer demands and expectations, our communication is constantly improving. Our call center, available at 444 69 96, offers services in four languages: Turkish, Kurdish, Arabic, and Zazaki. Additionally, the Barrier-Free Energy project enables hearing-impaired citizens to access all our services easily and quickly through video calls with interpreters proficient in sign language.

Social Benefit-Based Service Approach

With our community benefit approach, we open libraries and laboratories in schools in our service area, provide cleaning material support, provide electric wheelchairs to our disabled citizens, and are on the permanent blood donor list of the Kızılay (Turkish Red Crescent).